SERVICE AGREEMENT · VERSION 1Awaiting acceptance
Your brief.
Our commitment.
Agreed scope
Source a new Toyota RAV4 Hybrid within a $55,000 total budget, with flexible colour and collection timing. Compare written dealer offers and coordinate the purchase and handover.
Existing dealings & agreed exclusions
The customer’s existing written quote from their local dealer is excluded unless separate assistance is agreed in writing.
Relationship & supplier-payment disclosure
Practice disclosure: customer-paid service with no dealer commissions. Actual relevant dealer relationships must be confirmed for a live agreement.
Service terms
1. OUR SERVICE
Changeover Auto will provide the sourcing and coordination services described in the agreed scope for one dealer-supplied vehicle purchase. Trade-in coordination is included where specified. We do not own or sell the vehicles, perform mechanical inspections, arrange credit, or provide legal advice. We do not guarantee a particular price, saving, stock availability or delivery date.
2. YOUR FIXED SERVICE FEE
The total service fee is $660. There is no upfront service fee. The fee is payable after you receive a qualifying vehicle we helped arrange. It is separate from the vehicle price, deposit and any approved external costs. If no qualifying purchase completes and is delivered, no service fee is payable.
3. PURCHASES RESULTING FROM OUR WORK
A qualifying purchase is a specific vehicle or written vehicle offer that Changeover Auto has documented and introduced to you or negotiated for you, where that work materially contributes to your purchase. You must enter the vehicle purchase contract within 60 calendar days of the dated written introduction or offer for this provision to apply. The service fee remains payable after delivery if you complete that qualifying purchase directly with the dealer, including after ending our service. This does not create a fee for every purchase from that dealer, for unrelated vehicles, or for a purchase independently arranged without a material contribution from our work. It is not a penalty for contacting a dealer.
4. EXISTING DEALINGS AND EXCLUSIONS
The existing quotes, dealer dealings and agreed exclusions listed in this document form part of the scope. Please ask for corrections before accepting if anything is missing. We will keep dated records of introductions and offers so a fee claim can be explained.
5. ENDING THE SERVICE
Either party may end further sourcing by written notice to the contact in this agreement. We will stop new dealer approaches after receiving your notice. No cancellation penalty applies. The limited qualifying-purchase provision above can still apply to documented work already performed before cancellation. Previously approved external costs remain subject to the terms on which you approved them. Your statutory rights are preserved.
6. EXTERNAL COSTS
Inspections, transport and other third-party services are additional only where their scope and cost are separately approved by you. We will not incur these costs on your behalf without approval.
7. YOUR AUTHORITY AND THE DEALERSHIP
You authorise Changeover Auto to approach dealers for this scope, share the necessary contact and vehicle details, and obtain order and delivery confirmation. This is not permission to sign a vehicle contract, accept an offer, pay a deposit, obtain finance or make a purchase for you. You decide, sign and pay the dealer directly. Licence documents should go through the dealer's secure process, not this portal.
8. RELATIONSHIPS AND PAYMENTS
The relationship and supplier-payment disclosure in this document applies before services begin. Our service fee is paid by you. Any proposed change to the disclosed arrangements must be explained and agreed before affected services are provided.
9. RECORDS AND PRIVACY
We retain the issued agreement, acceptance record and dated work records with your private customer file. You can download the issued document and receipt. Information is used for this engagement and the authorised dealer coordination, not marketing consent. Our enquiry privacy notice is available at /privacy.
10. QUESTIONS AND CONSUMER RIGHTS
Contact the provider shown in this agreement to ask questions, request changes or raise a concern. Nothing in this agreement excludes rights or remedies that cannot lawfully be excluded under Australian Consumer Law or other applicable law.